Rob Pegoraro's post | Latest updates on Sulia
Revisiting the creeping horror that is some consumer-electronics tech-support sites: ugh.
I'm researching what ought to be a reasonably simple query (how TV vendors have dealt with the shutdown of Rovi's "TV Guide On Screen" over-the-air data service) for my USA Today column. It hasn't been fun.
* LG served up manuals for some sets in a proprietary "DjVu" format that it says I can't view without Internet Explorer.
* The search function at Toshiba's site got confused when I put a phrase in quotes, apparently reading each quotation mark as its hexadecimal escape character "x22."
* Sharp didn't let me enter my model number without first picking a category, then took about 50 seconds to serve up a product-support page after I clicked on that link in a list of search results.
Not everybody's this bad. But for those who are... you guys do remember this is part of your user experience, right?