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J.D. Power gives Apple a 5 ("Among the best"). No other vendor gets higher than 3. So who is Apple among best of?
J.D. Power and Associates reports that iPhone ranks highest in customer satisfaction by a wide margin.
"For the ninth consecutive study, Apple ranks highest among manufacturers of smartphones in customer satisfaction."
Not only that but it outranks the others by a wide margin. Based on a 1,000-point scale, Apple gets a score of 855 - the study average is 796 but no other manufacturer even achieves that average score. http://www.marketwatch.com/story/jd-power-and-associates-reports-customer-satisfaction-with-feature-rich-smartphones-increases-as-the-segments-popularity-continues-to-rise-2013-03-21